With outsourcing's continuous growth, the next wave of outsourcing is moving towards higher-level business processes with knowledge as a key component. With this in mind, Dubai has set its sights on joining the ranks of the world's leading knowledge-based economies.

Dubai Outsource Zone (DOZ) then becomes the perfect base for companies that provide mid to high-end outsourcing services and captives as well as serving as an offshore centre for disaster recovery facilities. Being at the centre of trade, DOZ is well-positioned to cater to offshoring requirements from Europe, the US, the Middle East, Asia and Africa.

Some of the key sectors that can thrive in DOZ are call centres, IT, finance, insurance, healthcare, logistics, tourism, real estate, and energy with knowledge processes, research and development, and business continuity and planning as the primary outsource functions.

Dubai is one of the few places in the world that boasts of a tax-free environment. Additionally, Dubai Outsource Zone's status as a free zone does not require companies to partner with local enterprises, no import or export duties are payable within the zone, 100% repatriation of both profit and capital within the zone are allowed, and there are no restrictions on currency. All these incentives add up to a very attractive offshore location for any outsource provider.

Dubai's central location and cosmopolitan lifestyle is attractive not only to companies but to talents in the region as well. This is evidenced by the fact that expatriates outnumber the local population by a large margin.
As such, companies setting up in Dubai Outsource Zone can tap into an economically high-skilled workforce in the region including India, Egypt, Pakistan, Jordan, Syria, Iran, and the Philippines.

With a vast majority of the population fluent in English, this multicultural multilingual population is a huge advantage for many off shoring companies.

Ranked as one of the most advanced cities in the world and the most wired in the region, Dubai offers state-of-the-art information and communication technology.

-	Telecom Services
-	Reliable High-Bandwidth
-	Connectivity
-	IP Telephony
-	Automatic Call Distribution
-	Interactive Voice Response
-	Predictive Dialing Systems
-	Satellite Communications Services
-	Technical Support

DOZ also offers a one-stop shop of administrative services that will handle all documentary requirements so providers can focus on the business at hand.

-	Incorporation and Licensing
-	Recruitment Services
-	Immigration Services
-	Office Space
-	Events and Hospitality
-	Call Centre Technology
-	Internet Services
-	Satellite Communication
-	Hosting and Security
-	Land Lease
-	Affordable On-Site Housing
-	Business Centre (First Steps)
-	Plug and Play Centre
-	Research Centre
-	Centre of Excellence

One of the decade's most progressive cities, Dubai's growth has been characterized by great economic transformations. Business-friendly policies and strategic investments in ultra-modern infrastructure create a high quality business environment that makes Dubai the centre of Middle East economy.

Iconic projects like The Palm, Burj Al Arab, and The World reflect the unique mindset and vision of Dubai.

Dubai's safety and cosmopolitan lifestyle is well-known. For four consecutive years, Interpol has ranked Dubai as the safest city in the world, where crime is virtually non-existent. Meanwhile, Dubai modern lifestyle has set it apart from the conservative perception in the region. Dubai is now recognized as a favorite holiday destination as well as a centre of business excellence. The presence of Fortune 500 companies already in Dubai, like IBM, Microsoft, Oracle, and Cisco, attests to the region's stability.